Shipping policy

Order Processing Time

All orders are processed within 1–3 business days after payment confirmation. Orders are not shipped or delivered on weekends or holidays.

If we experience a high volume of orders, processing may be delayed by a few days. We will notify you via email if there is a significant delay.

Shipping Time

Since we work with a global network of suppliers, shipping times vary depending on your location and the item ordered:

Please note: shipping times are estimates and are not guaranteed. Delays can occasionally occur due to customs processing, high shipping volumes, or carrier issues.

Order Tracking

Once your order ships, you will receive a confirmation email with a tracking number. Please allow 2–5 business days for tracking information to update.

Shipping Costs

Shipping costs are calculated at checkout based on your location and order weight/size. 

Multiple Items / Split Shipments

If you order multiple items, they may ship separately from different suppliers and arrive in separate packages at different times. This is normal and does not affect your order total.

Customs, Duties & Taxes

For international orders, your shipment may be subject to import duties and taxes, which are imposed once the package reaches your country. These charges are the responsibility of the customer and are not included in the item price or shipping cost.

Incorrect Shipping Addresses

Please double-check your shipping address before completing your order. We are not responsible for orders shipped to an incorrect address provided by the customer. If you need to correct an address, contact us within the estimated shipping time above depending on your region.

Contact Us

For any shipping questions, reach out to us at thescentatelier12@gmail.com.